In order to be as rapid and efficient as possible in assisting customers in rectifying faults in the event of machine or plant stoppages, Coperion operates with a global group of troubleshooting specialists. These people spring into action immediately a fault message is received from the customer.

Services in the event of stoppages:

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Consultancy

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Shipping additional documents

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Shipping parts

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Sending in specialists

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As a follow-up, possibly offers for modernizing equipment

To provide rapid and focused assistance, the following information is required in the fault notification:

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Customer data, e.g. location, contact name, telephone number

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Machinery or plant data, e.g. factory number, item number, Coperion order number

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Details of the problem, e.g. when did it occur? How was it noticed? Have similar problems occurred before?

As a checklist, you will find the “Fault notification record” available here to download

Fault notification record (PDF)

Contact

Coperion Waeschle GmbH & Co. KG

Ph. +49 (0) 751 408 450

Fax +49 (0) 751 408 500

e-mail

Coperion Werner & Pfleiderer GmbH & Co. KG

Ph. +49 (0) 711 897 0

Fax +49 (0) 711 897 39 55

e-mail

Coperion Asien

Ph. +65 (0) 275 91 19

Coperion USA

Ph. +1 (0) 201 327 63 00